Swim Pro Service & Supply (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.swimproservice.com, contact us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number (including mobile/cell phone number)
• Mailing and service address
• SMS/text message consent and opt-in records
• Service history, pool specifications, and equipment information
• Payment information (processed securely by our payment processor; we do not store full card numbers)
• Website usage data (IP address, browser type, pages visited) collected via cookies and analytics tools

We collect this information when you fill out our contact or quote request form, call or email us, schedule or receive service, or communicate with us by any means including text message.

2. How We Use Your Information

We use your personal information to:

• Provide, schedule, and manage pool maintenance and related services
• Respond to your inquiries, quotes, and customer service requests
• Process payments and maintain service records
• Improve our website and services
• Comply with applicable laws and regulations
• Communicate with you about your account or service, including via text message

Text Message (SMS) Communications

If you provide your mobile phone number and consent to receive text messages, we may use that number to send you SMS communications related to appointment reminders and scheduling notifications, customer service responses and follow-up, and general service updates and coordination related to your account.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for help.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors, email platforms). These vendors are contractually obligated to protect your information and use it only as directed by us.
• Legal compliance: We may disclose information if required by law, court order, or governmental authority.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

SMS/Text Messaging Data: Text messaging originator opt-in data and consent will not be sold, rented, shared, or disclosed to any third parties for marketing or promotional purposes. SMS opt-in and consent data may only be shared with third-party service providers as strictly necessary to process and deliver text messages on our behalf (e.g., our messaging platform provider and mobile carriers).

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we dispose of it securely.

6. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We use Google Analytics (or similar tools) to understand how visitors use our site. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and correction: You may request access to or correction of the personal information we hold about you by contacting us at the information below.
• Email opt-out: You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send.
• Text message opt-out: To stop receiving text messages from us, reply STOP to any text message at any time. You will receive one final confirmation message acknowledging your opt-out. For assistance, reply HELP or contact us directly.

Residents of certain states (such as California) may have additional privacy rights. If you would like more information about your rights under applicable state law, please contact us.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Swim Pro Service & Supply

Phone: 859-255-7692
Website: www.swimproservice.com
Lexington, KY

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Note: This audit and privacy policy draft are provided by Nimbl Networks based on publicly available TCR/CTIA/carrier guidelines and do not constitute legal advice. Swim Pro Service & Supply should review this document with qualified legal counsel before publishing.